So let me begin the venting with an example…
Several years ago, I participated in a medical study for an experimental drug working its way through the basic medical research process. Without boring you with too many details, my experience with this trial medication was nothing less than incredible. In fact, I was disappointed when the study came to its end because it meant I would no longer be apply to enjoy the benefits of this trail medication. Still, I was happy to have done my own little part to help the steady march of medical progress. I continued to track the progress of this drug as it made its way through the various stages of FDA approval.
Apparently, I wasn’t the only one who had a positive response to this new drug – the FDA committee that considered the drug voted unanimously to recommend the drug for full approval. Not long after, the FDA adopted the committee’s recommendation and approved the drug for use.
I immediately did two things:
- I bought stock in the company that created the drug, as well as the company that secured the rights to distribute it. I know a hidden gem when I see one.
- On my next visit to my doctor, I brought the FDA approval up. My doctor (God bless her!) agreed that this was a good fit for me and wrote a subscription.
So far, so good, right? We submitted the perscription to Cigna, and they promptly shipped out my first 30-day supply of the medication. I was in a blissful state – I knew the wonders I had felt during the medical trial were about to visit me again.
Twenty days in to my new-found bliss, I submitted my refill request to Cigna.
Not so fast, Cigna cried. Somehow, as if by magic, the “rules” for who Cigna would cover this new drug had changed within the 20 days since they supplied my initial supply. Never mind that I had mountains of lab work, test results, MRI scans, etc from my participation in the initial drug trial that showed – quantitatively – that I had a measured and substantial positive reaction to this treatment. Never mind that my doctor, in her vast and considerable professional opinion, agreed (and still agrees) that this drug is the right treatment for me. Cigna apparently doesn’t deal in longitudinal data collected over time. Cigna, it seems, just changes the rules on a whim and says “denied.”
For this reason, and so many others, I say “Cigna sucks.”
Have a similar experience? Tell us about it. Why does, in your opinion, Cigna suck?
Like many Americans, I have medical insurance coverage through Cigna Health Insurance. And, like many Americans, I have had less than stellar experiences with this company. This blog is designed as a place for you, the lowly Cigna insured, to vent your frustrations and share your collective experiences.
While the purpose of this site is to allow you to share your experiences and frustrations with Cigna, I do believe this can be done while still maintaining a sense of composure and decorum. To that end, postings and comments that include language that is considered to be sexist, racist, homophobic, and overtly threatening in nature will not be tolerated. Violators will be blocked and the offending posting(s) removed. It goes without saying that spammers are not welcome here.
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Those are the basic ground rules, folks. Now, please vent away…